You must be at least 18 years old You must have a valid campus email address You must pass a background check You must have a smartphone with internet access International students must have a working permit

BYPPOCampus only allows you to deliver food by foot, bike, scooter, or other modes of public transportation. We do not allow deliveries made via car.

Your earnings will depend on the number of deliveries you complete. You can expect to earn a competitive rate. You would earn 60% of the delivery fee + 100% of the tips.

Depending on volume, it may take longer than usual. Normal wait time for your Delivery Hero application should take 1-3 business days.

All available orders will be visible on the Queue Tab. The order details will be visible before accepting it. Click Accept. A message will pop up to confirm order acceptance. You can accept multiple orders at once. We recommend accepting orders you are sure you can complete.

You will receive orders through the Byppo app. Once online, all available orders will appear on the Queue page. You can accept or decline orders based on your availability.

Yes, the terms and conditions of the Agreement can change. Your continued use of the BYPPO - Delivery Heroes app and participation in delivering food for BYPPO app constitutes your agreement to any changes to our Terms of Use.

If an order is canceled due to a Delivery Hero's fault, they will be charged the order subtotal plus taxes and fees. Delivery Heroes are expected to complete any delivery they have accepted. We recommend only accepting orders that you are certain you can fulfill.

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To be eligible, you must be at least 18 years of age, have access to a vehicle or bicycle for making deliveries, have a smartphone with the BYPPO Delivery App installed, and pass a background check.

If you choose to use your BYPPO Credit for the purchase of food or products, the credit can only be applied towards the order subtotal of food and products and cannot be used to reduce or cover service fees and tips. If your payout method is in BYPPO Credit, you will receive 10% extra of the amount of your earnings that you choose to convert into BYPPO Credit. For example, if you convert $10 of your delivery earnings to BYPPO Credit, you will receive $11 in BYPPO Credit.

Payouts of all amounts due to you will be made based upon your selection of the payout method that you have chosen. Your choice of a payout method can be changed by you but not retroactively as to prior credited amounts. You may choose to have your delivery earnings paid in Byppo Credit or cash at any time. Your choice of payout cannot be altered once made.

We recommend performing basic troubleshooting steps such as Closing and reopening the application Check your internet connection Uninstall and reinstall the Delivery Hero app Restart your device If the issue still persists, please contact campus@byppo.com

Customer ratings are scores that customers give to you based on their satisfaction with your service. This is meant to provide constructive feedback to the service you are providing. This does not, in any way, affect order acceptance.

You can withdraw your earnings anytime! We provided you with the option to deposit it into your bank account or convert it into Byppo credits. You can use these credits to order from the Byppo platform.

Once you are approved, you will need to fill out your W-9 form and complete your Stripe payout setup before you accept any deliveries.

When a delivery opportunity is presented, it will include the amount of the delivery earnings, which includes the tip amount if a tip is designated by the customer, that you will receive if you accept the opportunity. Once you have chosen to accept the delivery opportunity, you agree that you will have no claim to delivery earnings other than what is shown on the delivery opportunity. The customer may also choose to give you a tip upon delivery.

In order to apply your BYPPO Credits on the BYPPO Customer Portal, you will have to enter your phone number (from your BYPPO Delivery Hero profile) as your promo code, while logged in to your account with the same phone number. If the phone number in the Customer Portal account does not match the phone number associated with your BYPPO Credit in the BYPPO Delivery Portal, the promo code will not activate and you will not be able to apply the amount towards your order subtotal.

The BYPPO Delivery Hero Agreement outlines the terms and conditions that govern the relationship between BYPPO and its contracted delivery heroes.

You can contact Byppo Hero support for assistance with any questions or problems. Please fill out this support form or reach out to campus@byppo.com

Download the Byppo Runner app using this link - flowcode.com/p/MGb3VpiUb?fc=0 Fill out the necessary information and wait for the approval email to start delivering awesome goodness!

BYPPO may communicate with you, the vendor, or the customer to facilitate a delivery or resolve delivery problems should the need arise.

If there is any dispute as to whether a delivery failure has occurred or who may be responsible for the cost of the order, BYPPO has the sole and full authority and discretion to decide the matter. Please contact us via the support form.

Your customer will provide you with a “delivery code” to confirm that you have delivered the order to the correct customer. You must enter the correct “delivery code” to confirm that the delivery order has been completed.

In your Delivery Hero app, you will see a "deliver-by" timestamp before accepting the order. This is calculated based on the distance between the order address and the restaurant's location. Please ensure that you arrive at the order address by the specified time shown in the app. We closely monitor each order. If there are 25 minutes of inactivity, the order will be automatically canceled and you will be charged.

Non-Delivery: In the event that you fail to make a delivery that you accepted, through no fault of Byppo, the Vendor, or the customer, you will be charged for the entire amount of the customer’s order and will not receive any delivery-based compensation.

Delivery Heroes are required to call and chat or text the customer at least once upon arriving at the address. A delivery code and photo as proof of delivery are required before you can completely mark the order as delivered. The delivery code can be found on the customer app.

When you pick up an order for delivery, you will be obligated to check the order to assure that it has been properly filled. If the Vendor has not properly filled the order, you will advise the Vendor to make the necessary correction and you will not make the delivery until the order has been properly filled.

In your Delivery Hero app, there is a "pickup by" timestamp that will be visible before you accept the order. This is calculated using the restaurant’s order preparation time. Please be at the restaurant by the time indicated in the app to ensure that you get a freshly prepared order!

Yes, you will get paid for the unclaimed orders.

If you are unable to make a delivery due to a customer error or fault, such as an improper delivery address or a failure to be present to receive the order, and if reasonable measures that you take to contact the customer have failed, you may decide to follow the unclaimed order process and contact Byppo Support.

After calling and sending a message the customer is still unresponsive, please wait for 10 minutes. The app will have an option for unclaimed orders after the specified time. Please leave the order somewhere safe and secure. A delivery note and photo is required as proof of delivery of where the order is left.

On the login page, you can select "Forgot Password." We will send you a one-time PIN to recover your account and set a new password.

On the homepage, click on "Find your Campus." On the dropdown, look for your university. Students and staff will need to confirm their campus email (.edu). Parents and visitors can order too! The Customer Onboarding guide will walk you through the campus enrollment process

Download the Byppo App. You will be asked to log in before you can look for any restaurants or place an order.

Download the app. Click on sign up, and provide your phone number and password. We will confirm it using an OTP. These will be your login information. The customer onboarding guide will walk you through how to create an account.

BYPPOCampus is a program that is within the BYPPO app for customers to order from on-campus university vendors.

You may track your order status every step of the way on the “Track Order” page (tap “Recent Orders” first) and you will be able to see the current status and estimated time of delivery. You will also receive a text notification detailing your order and delivery.

Yes, you can order for anybody, but there will be only one payment allowed per order. You can let the restaurant and Delivery Hero know the order is someone else by leaving notes on your order

If your order is taking longer than usual, please contact the Byppo Vendor directly and see if they have started on your order. It is not atypical that they started on your order and forgot to update the Byppo tracking.

Once an order is placed, you may not change your order on Byppo. If you want to purchase more products you will have to place a new order.

Unfortunately, no. Just like how you don’t expect to ask for your tip after leaving a tip in a tip jar, tips cannot be refunded on the Byppo app. However, if you wish to have your tip back due to poor service from a Byppo Vendor, you may speak to the Byppo Vendor directly and they may issue you the tip back depending on circumstances.

First, we are so sorry that your order is incorrect! That is never a good thing. To resolve your problem quickly, please contact the Byppo Vendor directly so that they can resolve any issues with your order directly with you. If you are not able to get in touch with the Byppo Vendor, please contact Byppo at orders@byppo.com and we will do our best to assist. Please allow 24-48 business hours for us to respond to your inquiry.

A BYPPO account is required when ordering. To create your BYPPO account, please download the BYPPO app.

Customers cannot order wine or other alcohol from BYPPOCampus vendors. No pick-up or deliveries of wine or alcohol will be made to BYPPOCampus customers

You can search the types of products available by category or name.

Unfortunately, your order cannot be canceled once it has been placed and received by a Byppo Vendor. Byppo has a no cancellation policy.

Click the cart icon on the bottom left corner and complete the steps to check out on the page.

We have different partner restaurants that offer different dishes such as American, Asian, Healthy, Desserts, etc. You may check the list of restaurants on the app’s categories page.

The Delivery Hero location is shared with you after they have accepted the order. Not sure where your food is? Check your order status by clicking on the “Recent Orders” page. Look for your order number. It will display order details. Click "Details" to know the status of your order and the Delivery Hero location.

You will be receiving notifications about the order status. Ultimately, you will receive an in-app notification that your order is ready to be picked up.

Select the product and quantity you want and then click Add to Cart.

You can easily start ordering delicious food by using the BYPPO App from the Apple App Store or Google Play. You can download the app from this website - https://www.byppo.com/eatnow. You must verify your university affiliation with a campus.edu email address and orders are restricted to students and university-related personnel only.

To sign up for BYPPOCAMPUS, a campus can follow the steps outlined on the BYPPOCAMPUS website. The process typically involves filling out a registration form, providing necessary campus information, and agreeing to the terms and conditions set by BYPPOCAMPUS.

Your bucks can only be used for ordering pick-up, curbside, table-service, or delivery on any of our partner restaurants.

When you have accumulated $100 in BYPPOBucks, you may begin to redeem those Bucks as credits for the purchase of food or products from BYPPO Vendors. Once you have reached the $100 goal, you may start again to accumulate BYPPOBucks.

The Bucks balance under your account will expire 30 days after the first redemption date. There is no limit to the number of separate $100 BYPPOBucks credits you may achieve. Version 1.1.3 - Modified September 24, 2022

Each successful check-in will entitle you to earn $5 in Byppo bucks that will be credited to your BYPPOBucks balance in your account.

You must enable location sharing in order for the App to verify that you are at the restaurant location. A successful check-in will verify that you are located at the restaurant's physical address.

You are limited to one check-in every 2 hours and is limited to a maximum of 2 check-ins per restaurant a day.

Order throttling automatically kicks in when the set threshold is crossed. It automatically delays orders coming on the BYPPO system. You can set how long the delay will be. In the example below, if you have 20 orders from BYPPO, we will automatically delay all incoming orders by 10 minutes. Order Throttling can be found on the Store Settings tab.

By clicking the account tab in the top right of the app, you can access and change your Personal Information as well as the information for your store. Below your personal information, you will see Store Information. Here you can change the name, address, and phone number that will be shown to customers visiting your online store. You also are required to upload a photo, select cuisine from the dropdown, and give a short description of your restaurant. After making any changes to Personal or Store Information, be sure to click “Save” before leaving the page.

The Settings tab on the Dashboard will take you to a menu where you can access notification settings. Within the notification settings you can choose to see text notifications on your Dashboard as well as to see the notification alert badge in the top right of the screen. You can also choose to have the new order sound repeat after a set time if the screen has not been touched since a new order was received.

You can manage your account through the Byppo vendor portal. We have integrated several tools to customize your vendor experience.

The Reports & Order History page allows you to view your total sales volume, a breakdown of sales by month, and a list of completed orders. On this page, you can download reports with all the data for your order history. These reports are in the form of CSV files and can be opened in Microsoft Excel. In the Export Order Data section, select the date range you wish to generate a report for.

We recommend performing basic troubleshooting steps such as: Closing and reopening the application Check your internet connection Uninstall and reinstall the Delivery Hero app Restart your device If the issue still persists, please contact vendor@byppo.com

Use the time controls to set hours for your store. Once you click on save, it will ask you to enter a confirmation code sent via text. Make sure to enter the code otherwise, the changes will not be updated. Below the time controls you will see checkboxes for Auto Open Store, Auto Close Store, and Allow Pre-Orders during these times. By selecting Auto Open and/or Auto Close, your store will open and close at the designated times that you inputted.

The Settings tab on the Dashboard will take you to a menu where you can access various settings relating to your store, as well as information regarding Byppo and customer support.

Navigating to the Open/Close Store page on the Dashboard allows you to manually open or close your store.

You will receive orders through the Byppo vendor app. A notification will be sent when an order comes in. All orders can be found on the ‘Orders’ tab. These orders will have the customer details, the service required, and the order items. You must fulfill orders within the specified time frame. An order will be automatically canceled if it wasn’t acknowledged or prepared within 7 minutes of receiving it to avoid a long order wait time.

The Settings tab on the Dashboard will take you to a menu where you can access notification settings. In Store Settings you can set an estimated prep time for orders and set the order throttling threshold

Yes! While creating a promo code, you can set the launch and end date by clicking on the "Limited Time" button.

Promotions are created on the Promo Management page, which can be found in the Settings menu. On the Promo Management page, you will see a list of previously created promotions, both active and expired. Click Create New Promo at the center to create a new promotion. Give the promo a name and a code, or click Make Code for Me to have one generated randomly. Click Create New Promo at the center to create a new promotion. Give the promo a name and a code, or click Make Code for Me to have one generated randomly. To make the code available only for a specific time, select Limited Time and enter a date range for which the code will be active. The discount can be applied either as a dollar amount or a percent. Select one and enter the amount. Note that the other option cannot be selected while the other is enabled. If desired, you can set a Minimum Order Amount and Total Uses Allowed. The total uses allowed will be for all users of the code, not per individual. To allow one person to use the code multiple times, enable Allow Multiple Uses per User. You also have the option to choose whether the promo can be used with other promotions and to have the promo applied to every order placed while the promo is active. Review your promo code before clicking on "Create." Go to the Promo Management Guide for a more detailed walkthrough.

A promo can now be edited after it was created. To delete or edit a promo, click on the promo in the Promo History list on the Promo Management page. On the bottom, you have the option to save the changes you made or delete it.

Yes! You can create promo codes and item-specific promos on the vendor app. You can issue promo codes to specific customers, too!

While creating a promo code, you can click to Set Promo Code to Specific Customer. This will allow you to send individual people a promo code directly. Simply enter the person’s name, phone number, and email address. The promo code will be sent to the customer via text message.

Yes, you can set the date the promo will be active while creating a product promotion.

The product promo applies only to the specific menu item. Meanwhile, a promo code is applied to the whole order.

You can create a product promo by going to the Promotions subpage found on the Inventory page. Click “Add New Product Promotion.” Set the date, the product, and the promo type you want to run. Review and submit! Review this guide for a more detailed walkthrough of creating product-specific promos.

Yes! You can run different promos at once. However, you can only run one promo per menu item at a time.

You can choose between: Price Off Promo Percentage Off Promo Free Modifier Free Variant Buy One, Get One Promo (BOGO)

To create a new product, start by adding a product category. Go to Management and click Add Category After creating a category, you can go to the Inventory and Click on Add New Product Fill out the product's name, category, stock, price, and a brief product description We recommend adding a picture. Take advantage of the dietary notes we have added as well. This will be shown to the customers. Click Publish

To manage your menu and current inventory, navigate to the Inventory tab on the Dashboard. You will see a list of individual items offered on your menu. You have the option to mark certain items as Recommended. The list of Recommended Items will then be shown to customers using your store. Be sure to click the Save Recommendations button at the top of the product list to update your selections.

Navigate to the Inventory tab on the Dashboard. You will see a list of individual items offered on your menu. From here, you can create, edit, delete, or hide individual products. Go to our Menu Building Guide for a more detailed walkthrough.

We created the system with menu customization in mind. One way to customize your menu is by going to the Management tab on the Inventory page. This is where you can customize your online menu by creating Categories and Modifiers. Categories allow you to group products and make navigating your menu easier for customers. To create a Category, click the Add New Category button and give it a name. Below the Category list, you will see the list of Modifier Groups. Modifier Groups allow you to list options that your customers can choose to apply to different products, such as add-ons. To create a Modifier Group, click the Add New Modifier Group button. You must give the group a name, and you have the option to require a minimum or maximum number of choices (for example, you can require customers to choose at least two sides or up to three toppings). After creating the modifier group, you can start adding items to it. Fill out the Modifier name and price increase (if any). You can delete, hide, and even rearrange the modifiers in the group.

To manage your menu and current inventory, navigate to the Inventory tab on the Dashboard. You will see a list of individual items offered on your menu.

When an order is received, the order will appear on the Orders page and, if enabled in Notification Settings, a notification will appear over the dashboard. A sound will also alert the user that an order has come in. The sound can be set to repeat if the vendor portal has not been touched. The frequency at which the sound repeats can be changed in Notification Settings. You will be receiving an email and a text message, too.

Pre-Orders are shown in yellow Active Orders that have not been started are green Orders being prepared are in purple Orders ready for pickup are blue Picked Up orders are in pink Completed or Delivered orders are red

A timer will be shown with each order to track the time since the order was received. For Pre-Orders, the timer will start at the scheduled pickup time minus the prep time (set in Store Settings).

Select the Orders Tab in the Byppo Vendor Portal. This will display the current day’s orders as they are received.

When a Pre-Order is received, a text message will be sent immediately, if enabled. The audible alert and dashboard notifications will not occur until the order is active. Pre-Orders become Active at the requested pickup time minus the setup time set in Store Settings. As an example, if the setup time is set to 20 minutes and the pickup time was requested for 2:00, the order will become active and the notifications will occur at 1:40. Pre-orders will only show on the order page if Pre-Orders or All Orders is selected in the order filters.

We have the “Delay All Orders” option. This delays all incoming orders and lets the customer know you are busy and need more time to prepare. It can be found in the upper left corner of the screen on the Orders tab. The order throttling function automatically kicks in when the set threshold is crossed. It automatically delays orders coming on the BYPPO system. You can set how long the delay will be. In the example below, if you have 20 orders from BYPPO, we will automatically delay all incoming orders by 10 minutes.

On the top right of the displayed order, the Filters drop down menu will allow you to select between Active Orders, Pre-Orders, Completed Orders, or All Orders.

When a new order comes in, it will alert you with a sound. Tap "Begin Prep". Clicking this button will advance the order from Active, to Being Prepared, to Ready for Pickup, and finally to Complete.

Clicking the three dots in the top-right corner of each order will open a window giving you the option to Refund, Delay or Get Help from Byppo Support. Select Refund Item. This will open a menu showing each line item of the customer’s bill. Select the items to be refunded, and click Confirm and refund $0.00 (amount). The customer will be notified via text message of the change to their order.

There are two ways to delay orders. Clicking the three dots in the top-right corner of each order will open a window giving you the option to Refund, Delay, or Get Help from Byppo Support. Clicking on Delay Order will prompt you to enter a time in minutes for which the order will be delayed. The customer will be notified via text message of the delay. On the Order Dashboard Page, there is a Delay All Orders Button. This delays all incoming orders. Choose how long you would like to delay the orders and is best used if the restaurant is busy.

Contact the customer via PHONE CALL through the RX App for any delivery-related communication. If there is a complaint about order accuracy, direct the customer to resolve it with the vendor.

Canceling an accepted order will incur a $20 penalty plus the entire subtotal of the order, including taxes. Please make sure to accept only those orders that you can fulfill.

You must pick up the order from the vendor within 15 minutes of acceptance and deliver it to the customer within 20 minutes after pickup.

You can terminate the agreement at any time with or without cause by providing written notice to campus@byppo.com. Upon termination, GrubHub RX platform will be revoked.

BYPPOCampus is a student-to-student food delivery service for USF students, faculty, and staff, using the Grubhub RX platform to place and manage orders. It is currently a pilot program and is limited to a set delivery region. It is also limited to a few participating restaurants during the Fall 2024 semester. Stay tuned for more! Please sign up for our mailing list to stay in touch.

You will receive a link to setup a Quickbooks account in the email you provided when you signed up. Grubhub provides a weekly earnings report to BYPPO. Your accumulated delivery fees and tips are paid out within 2-3 business days after verification once your earnings reach a minimum of $10.

Yes, however, BYPPO reserves the right to cancel any acceptance if they determine that you have accepted excessive concurrent orders.

You earn 60% of the delivery fee charged plus 100% of any tips for the orders you successfully deliver. The minimum delivery fee is $3.99.

Only iOS users can download the app right now. Grubhub is working on the Android interface. You can perform basic troubleshooting like closing the app, restarting your device or reinstalling the app. If you still encounter the issue, please report it to Byppo Support.

No, BYPPOCampus promotes sustainability and only motorized bicycles and two-wheel scooters are allowed for deliveries.

You must be in good standing with the University and accept the independent contractor agreement electronically. To sign up, please visit here.